Frequently asked questions
Ordering
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You can place an order on our website by adding items to your cart, proceeding to checkout, and completing the payment process.
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Once an order is placed, modifications or cancellations may not be possible. Please contact our customer service immediately for assistance.
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No, we do not offer bulk sales or discounts on any product.
Our artist's work is exclusive to our website.
Please contact us if you would like to work with a specific artist.
Payment
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We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available during checkout.
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Yes, we use encrypted SSL technology to ensure that your payment information is secure and protected.
Shipping
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We offer standard and expedited shipping options. Shipping costs and delivery times vary depending on your location and selected shipping method.
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Yes, we ship internationally to most countries. Shipping rates and delivery times vary by destination.
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Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or with the carrier directly.
Returns & Exchanges
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We offer a 15-day return policy for most items. Please refer to our RETURN POLICY for more information.
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To initiate a return or exchange, please contact our customer service team for instructions. We will provide you with a return authorization and guide you through the process.
Account & Privacy
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No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping addresses, and manage preferences.
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We respect your privacy. Your personal information is used solely for order processing, customer service, and occasional promotional emails if opted-in. We do not sell or share your information with third parties.
Miscellaneous
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No, we are working hard to bring this option to our website in the near future.
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Unfortunately, discount codes must be applied at the time of checkout and cannot be applied retroactively to an order.