Frequently asked questions

Ordering

  • You can place an order on our website by adding items to your cart, proceeding to checkout, and completing the payment process.

  • Once an order is placed, modifications or cancellations may not be possible. Please contact our customer service immediately for assistance.

  • No, we do not offer bulk sales or discounts on any product.

    Our artist's work is exclusive to our website.

    Please contact us if you would like to work with a specific artist.

Payment

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available during checkout.

  • Yes, we use encrypted SSL technology to ensure that your payment information is secure and protected.

Shipping

  • We offer standard and expedited shipping options. Shipping costs and delivery times vary depending on your location and selected shipping method.

  • Yes, we ship internationally to most countries. Shipping rates and delivery times vary by destination.

  • Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or with the carrier directly.

Returns & Exchanges

  • We offer a 15-day return policy for most items. Please refer to our RETURN POLICY for more information.

  • To initiate a return or exchange, please contact our customer service team for instructions. We will provide you with a return authorization and guide you through the process.

Account & Privacy

  • No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping addresses, and manage preferences.

  • We respect your privacy. Your personal information is used solely for order processing, customer service, and occasional promotional emails if opted-in. We do not sell or share your information with third parties.

Miscellaneous

  • No, we are working hard to bring this option to our website in the near future.

  • Unfortunately, discount codes must be applied at the time of checkout and cannot be applied retroactively to an order.