Arbitration Rules
Effective Date: June 11, 2024
These rules govern the process for resolving disputes related to the use of our services.
1. Introduction and Scope
These rules apply to any disputes arising from or related to the Terms of Service or the use of the InkMobster website ("Service"). By agreeing to our Terms, you consent to resolve disputes through binding arbitration rather than court, except for qualifying small claims.
2. Filing a Claim
How to Initiate Arbitration
To start arbitration, submit a written demand to support@inkmobster.com. Include your name, contact details, a brief description of the dispute, and the relief sought.
Required Documentation
Your demand must include all relevant documents and evidence supporting your claim.
Filing fees, outlined below, are due upon submission.
3. Selection of Arbitrators
Criteria for Selection
Arbitrators are chosen based on expertise in relevant areas. They must be neutral and free from conflicts of interest.
Appointment Process
We will provide a list of qualified arbitrators, and both parties will have the opportunity to select one.
4. Pre-Hearing Procedures
Preliminary Phase
A preliminary conference call will be scheduled to discuss the hearing procedures and timeline. Parties may request the exchange of documents relevant to the dispute.
Scheduling
Hearings will be scheduled at a time convenient for all parties. The preliminary conference will establish a timeline for the proceedings.
5. Hearing Procedures
Conduct of the Hearing
The arbitration hearing will be fair and impartial. Both parties will have the chance to present evidence, call witnesses, and make arguments.
Presentation of Evidence
Evidence must be relevant and submitted on time. Witnesses may be cross-examined by the opposing party.
6. Arbitration Awards
Decision Making
The arbitrator will render a written decision based on the evidence and arguments, including a summary of the findings and awarded relief.
Types of Awards
Awards may include monetary compensation, injunctive relief, or other remedies. The decision is final and binding on all parties.
7. Costs and Fees
Breakdown of Costs
Costs of arbitration include filing fees, arbitrator fees, and administrative fees. A detailed fee schedule is available upon request.
Payment Responsibility
Unless otherwise agreed, costs will be split equally between the parties. The arbitrator may reallocate costs based on the outcome.
8. Confidentiality
Confidentiality of Proceedings
All arbitration proceedings are confidential, and information disclosed may not be used outside of arbitration.
Disclosure Restrictions
Parties and arbitrators must not disclose confidential information related to arbitration.
9. Appeals and Modifications
Challenging an Award
Arbitration awards are final and binding, with limited grounds for appeal. Appeals may be made only in cases of fraud, bias, or procedural errors.
Modifications
Parties may request modifications to an award if new evidence arises that could significantly affect the outcome.
10. Compliance and Enforcement
Enforcing Awards
Arbitration awards are enforceable under applicable laws and can be confirmed in a court of competent jurisdiction. Parties must comply within the specified timeframe.
11. Miscellaneous Provisions
Governing Law
These rules are governed by the laws of the United States, Florida. Any disputes will be resolved under applicable Florida laws.
Definitions
"Service" refers to the InkMobster website and related services.
"User" refers to anyone using our Service.
12. Contact Information
For any questions or assistance regarding these Arbitration Rules, please contact us at:
Email: support@inkmobster.com
Phone: (954) 310-2329